Astra Go is part of AP | PORTUGAL. As an integral part of the AP | PORTUGAL group, Astra Go operates under the same privacy, confidentiality, and data protection standards described in this policy. Any reference to AP | PORTUGAL in this document also applies to Astra Go and its services.
Because of the nature of our work, AP | PORTUGAL and Astra Go often gain access to highly confidential information, such as sensitive documentation, contact information, business strategies, digital content, products and services, and clients’ personal data.
AP | PORTUGAL promises not to use any information confided to us for personal benefit, nor to disclose it to third parties, unless granted explicit permission to do so.
AP | PORTUGAL recognizes its obligation to respect professional confidentiality. We will never use our customers’ data for any purpose other than to provide them with a service.
AP | PORTUGAL and all its employees are subject to confidentiality regulations in accordance with the 18587:2017 quality standards.
Unlike common practice, where customers’ documents could be forwarded by email from one department to another, our internal procedure prohibits sending confidential documents as email attachments. The only email we process is the one we receive directly from the customer.
All information and documents sent by the customer are stored on our servers within our advanced content and project management systems, which can only be accessed by the employee designated for that particular project. The assigned staff member or external collaborator logs in to our platform, in line with the required security procedures, using their username and password, and only has access to the files they are responsible for handling.
This website allows you to browse securely using an SSL (Secure Sockets Layer) certificate, which establishes an encrypted connection between the web server and your browser and protects against data theft and manipulation.
The data collected on this website is intended solely for communication, interaction, and the processing of information requests, quote requests, and speculative job applications initiated by the visitor.
The data shall be kept for a maximum period of 5 years after the end of its use.
By sending us an inquiry request, either by completing the form on our website or by sending us an email, you accept this privacy policy and therefore consent to the processing of the data provided.
The implicit consent granted when you send a quote request extends to the consequent quote proposal(s) issued by AP | PORTUGAL, in particular to the data contained and processed therein.
If you do not complete the validation required to send a quote request, AP | PORTUGAL will regard this as a decision not to grant the respective consent. As such, in strict compliance with the GDPR, the quote request will not be sent or considered, in the case of a request submitted via form or email, respectively.
Do not hesitate to contact us with any questions regarding the GDPR at dpo@apportugal.com.
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In the event of a dispute, the consumer may appeal to an alternative consumer dispute resolution body, namely the Porto Arbitration Centre.